Product Warranty

General Disclaimers

SpaNaturally®, SpaNaturally® refills (SpaMoss®), and StartNaturally® filter are intended for residential home use only. Neither SpaNaturally® nor SpaNaturally® refills (SpaMoss®) are intended to be a sanitizer or disinfectant for killing bacteria.

Terms and Conditions

Satisfaction Guaranteed – 90 Day Limited Warranty

Creative Water Solutions, LLC warrants and guarantees for ninety (90) days from the date of retail purchase or internet shipment that you will be completely satisfied with SpaNaturally® and the SpaNaturally® line of products, including without limitation to SpaNaturally® refills (SpaMoss®).

Refund/Replacement Product Policy

In the event you find SpaNaturally® to be unsatisfactory for any reason within ninety (90) days after retail purchase or shipment to you, Creative Water Solutions, LLC will, at your option, provide as your one-time, exclusive remedy either (i) a 100% refund of your purchase price paid for the product said to be unsatisfactory, or (ii) replacement product delivered to you free of charge.

The amount of any refund, or the quantity of replacement product, whichever remedy is elected, shall be limited to the value of your purchase price actually paid for the unsatisfactory product purchased within the 90-day period.

Each customer is entitled to a one-time option to receive either a refund or replacement product, and any customer exercising either option shall no longer qualify for either a refund or replacement product on future purchases or use of SpaNaturally® products.

Limitation of Remedies, Waiver and Release of Claims

The SpaNaturally® Refund/Replacement Product Policy set forth above is the exclusive warranty and remedy for your use of any SpaNaturally® product, including without limitation to SpaNaturally® refills (SpaMoss®) and StartNaturally® filters. All claims for refunds are deemed waived or released unless made in accordance with the SpaNaturally® refund/replacement product policy.

Except as provided under the SpaNaturally® refund/product replacement policy, SpaNaturally® and all products within the SpaNaturally® product line are being sold on an “as is” or “with all faults” basis, and the entire risk as to the quality and performance of the goods is with the buyer. No other guarantees or warranties are made, express or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose or any implied warranty arising out of a course of dealing, custom, or usage of trade.

All other claims of negligent or unintended loss, harm, injury or wrongdoing, whether in contract, negligence, strict liability or any other unintentional tort, are deemed waived or released by you, regardless whether or not submitted under or within the SpaNaturally® refund/replacement product policy. In no event will Creative Water Solutions, LLC be liable for incidental, consequential, special or punitive damages resulting from any breach of contract, negligence or other unintentional cause.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For technical support, please contact us toll free at 877-212-6493.